Privacy Policy
Last updated: January 2026
Your Privacy Rights
1. Introduction
Snipara ("we", "our", or "us") is committed to protecting your privacy in accordance with the Swiss Federal Act on Data Protection (FADP), the EU General Data Protection Regulation (GDPR), and other applicable data protection laws. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our context optimization service.
2. Data Controller
The data controller responsible for your personal data is:
CHE-326.317.262
Chemin du Pré-Guillot 9
1288 Aire-la-Ville
Switzerland
3. Information We Collect
Account Information
When you create an account, we collect:
- Email address (required for account creation and communication)
- Name (if provided voluntarily)
- Profile picture (only if using OAuth authentication via GitHub/Google)
Usage Data
We automatically collect:
- Query logs - Tool used, timestamps, token counts (NOT the actual query content)
- API usage statistics - Request counts, rate limit data
- Error logs - For debugging and service improvement
- Device information - Browser type, operating system (for security monitoring)
Documentation Content
What We Do NOT Collect
- We do NOT read or analyze the semantic meaning of your documentation
- We do NOT track your behavior across third-party websites
- We do NOT use advertising trackers or analytics that profile users
- We do NOT collect data from your LLM provider or your LLM conversations
4. Legal Basis for Processing (GDPR Article 6)
We process your personal data based on the following legal grounds:
| Processing Activity | Legal Basis |
|---|---|
| Providing our services | Contract Performance |
| Account creation and authentication | Contract Performance |
| Billing and payment processing | Contract Performance |
| Security monitoring and fraud prevention | Legitimate Interest |
| Service improvement and analytics | Legitimate Interest |
| Legal compliance and tax records | Legal Obligation |
| Marketing communications (if opted in) | Consent |
5. How We Use Your Information
We use the collected information to:
- Provide, maintain, and improve our context optimization service
- Process your queries and return optimized context to your LLM
- Send you service-related notifications (account, billing, security)
- Monitor usage for billing purposes and enforce plan limits
- Respond to your inquiries and support requests
- Ensure the security and integrity of our platform
- Comply with legal obligations
6. AI Training - Our Commitment
Your Data is NEVER Used for AI Training
We make the following legally binding commitments:
Why this matters: Unlike many AI services, Snipara is a context optimization service—not an AI provider. We don't run LLM inference. Your data flows through our indexing system and is returned to your chosen LLM. We have no incentive or mechanism to use your data for training purposes.
7. Data Storage & Security
Your data is stored securely in data centers located in the European Union and Switzerland.
Security Measures
All data transmitted via HTTPS/TLS 1.3
Database storage encrypted with AES-256
We never store raw API keys
Security audits and penetration testing
9. International Data Transfers
When we transfer personal data outside of Switzerland or the European Economic Area (EEA), we ensure appropriate safeguards are in place:
- Standard Contractual Clauses (SCCs) approved by the European Commission
- Adequacy decisions where applicable (e.g., Switzerland, UK)
- Supplementary measures including encryption and access controls
You may request a copy of the safeguards in place by contacting privacy@starbox-group.com.
10. Your Rights Under GDPR and Swiss FADP
Your Data Protection Rights
To exercise any of these rights: Contact us at privacy@starbox-group.com. We will respond within 30 days (or 72 hours for urgent requests). You will not be charged a fee for exercising your rights in most cases.
11. Data Retention & Deletion
We retain your data for as long as your account is active or as needed to provide services.
Upon Account Deletion or Request
- Personal data is permanently deleted within 30 days
- All documentation content, embeddings, and indexes are purged
- API keys are immediately revoked
- Anonymized usage statistics may be retained for analytics
- Legal/tax records retained as required by Swiss law (typically 10 years)
To delete your account: Go to Dashboard → Settings → Delete Account, or email privacy@starbox-group.com with the subject "Account Deletion Request".
13. Children's Privacy
Our service is not intended for users under 16 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will delete it within 72 hours.
If you believe a child has provided us with personal data, please contact privacy@starbox-group.com immediately.
14. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by:
- Email notification to your registered email address
- Prominent notice on our service dashboard
- At least 30 days before the changes take effect
Your continued use of the service after the effective date constitutes acceptance of the updated policy.
16. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data protection rights:
We aim to respond to all privacy-related requests within 30 days.
Questions about your privacy? Contact privacy@starbox-group.com
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